OneSearch: How do I report problems?

Learn how to use the Western Libraries' catalog.

Reporting Problems

When reporting issues to the OneSearch Management Team, the following strategies may enhance our discovery, and resolution, of issues.

Please direct e-mails to onesearch@wwu.edu.

In your e-mail, please include the following details...

  • Location: Are on- or off-campus?
  • Browser / OS: Which Web browser are you using? Which operating system are you using (Windows, Android, etc.)?
  • Mobile or Desktop: Are you using a mobile device?
  • Authentication: Are you signed into OneSearch?

Good Practices

  • Details: Include as much detail as possible in your e-mail and/or report.
  • URL: Include the full URL from your Web browser in the e-mail.
  • Screenshots / Videos: Take screenshots or a short video of the problem, and include it in the e-mail.

Useful Tools

  • Jing (http://www.techsmith.com/jing.html): Jing is a free application that allows you to easily capture, and share, screenshots and videos with others. The installation and use of the software is very easy. If you have a microphone or headset, you can also narrate your videos.
  • Permalinks: If a specific search in OneSearch is causing trouble, use the permalink feature to generate a permanent link to the search, and include that permalink in your trouble ticket or e-mail. We can use the permalink to replicate and diagnose the problem.

Discovery Services Librarian

Rebecca Marrall's picture
Rebecca Marrall
Contact:
Resource Discovery Unit
HH320P
(360) 650-4493
Subjects:Communication